Liability

Your photographic material is accepted only on the basis that the value of the order is limited to the value of the prints only and that the e-mailed material has no value. We cannot accept responsibility for loss or damage consequential or otherwise, however caused.

We cannot accept responsibility for the loss of prints in the post unless special delivery was specified when the order was placed. In this instance our liability is restricted only to the re printing of the original order which must be sent to us again. We accept no liability for loss due to delay.

E-mailed images

No images are stored at Honiton Photographic after they have been printed therefore it is the customers responsibility to keep a file or hard copy of the images requested.

Should any material be mislaid either whilst e-mailing or in the post, it will be necessary for the customer to re order the images and therefore very important that a file or hard copy of the images sent is kept by the customer.

We cannot accept responsibility for the loss of images or the customer not keeping a file or hard copy of these images for future use.

Copyright

It is the customer’s responsibility to ensure that all material presented for printing is free from any third party claim of copyright.

In placing the order the customer is certifying that there is no third party claim to copyright and that in any case of a dispute of copyright arising from the printing of any material sent to Honiton Photographic, it is the sole responsibility of the customer and Honiton Photographic cannot be held responsible in any way.

Printing composition / Quality

It is the responsibility of the customer to ensure the image is correctly cropped to fit the print size requested and that the file size sent is large enough to support the print size requested. We cannot accept any complaint of quality loss where the file size sent was too small for the print required. (See Hints & Tips)

Sensitive material

Honiton Photographic will not print any order where the image requested contains any material which may cause offence.

Consequential loss

We cannot entertain any claim for consequential loss however caused

Payment

Payment is strictly by credit/debit card with order. No order will be printed until payment has been received.

In placing an order with Honiton Photographic it is accepted that you, the customer, have read and agree with our terms of business.

Complaints Procedure

Honiton Photographic aim to always dispatch your order efficiently and correctly. However, should you have any complaint please contact us either by e mail, info@honitonphotographic.com or by telephone on 01404 43035 between 8am and 5pm and we will try to resolve the problem for you as quickly as possible.

Overseas orders

Should you require any order to be posted overseas please contact us and we will be happy to arrange postage based on Royal Mail tariffs.